Entering A New Era - Introducing Our New Eco-Friendly Packaging š¬ š¦
At Silky Gem, your satisfaction is at the heart of everything we do. We are always striving to enhance your experience, and thatās why weāre excited to announce the launch of our new packaging! Your support means the world to us, and we want to ensure that your candy arrives in perfect condition every time.
Unfortunately, some of our crystal candies have been arriving damaged or crushed during shipping, a situation that, despite our best efforts, was beyond our control. But weāve listened to your feedback and have made significant changes to our packaging that will greatly reduce these issues, so your candies arrive safely and ready to enjoy.
If youāve been a Silky Gem fan since the beginning, you might recognize this new packagingāitās inspired by our original designs from 2022! Weāve decided to move away from individually wrapped plastic in favor of eco-friendly, space-efficient packaging. This isnāt just a win for the environment; itās also easier for you to store and keep your candies fresh. We're thrilled with the feedback so far and think youāll love them too!
Since our products are 100% natural and free from preservatives, we make each candy fresh daily in our FDA-approved facility, ensuring theyāre lab-tested for your safety. Proper packaging and storage are essential for keeping your candy in top condition once it arrives at your door.
If you didnāt already know, here are some tips for storing crystal candy:
- Store your candies in a cool, dry place after delivery.
- Avoid refrigerating them, as the humidity can affect their texture.
- If you have candies in plastic packaging, donāt leave them wrapped for more than two weeks.
- For the best crunch, store your candy in an open container for a couple of days, or keep them in an airtight container if you prefer them softer.
By following these steps, your Silky Gem crystal candy can stay fresh and delicious for up to 3 months!
Our customer service team is always here to help. If you have any questions or concerns, donāt hesitate to reach outāweāre committed to ensuring you have the best possible experience with Silky Gem.
Silky Gem isnāt just a product, itās a part of our family. We create these candies with the same care and love weād share with our own loved ones, ensuring the highest quality for you and yours.
We canāt wait to see your orders! Donāt forget to tag us on social mediaāwe love seeing how you enjoy your Silky Gem treats. Find us on TikTok @silkygem and Instagram @silky.gem
Thank you for being part of the Silky Gem family!
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