Return & Refunds Policy

NOTE: AFTER ITEMS ARE SHIPPED, THE CARRIER IS THEREFORE RESPONSIBLE FOR ANY DAMAGES TOWARDS THE PACKAGE, for ex. candy opened, candy melted, incorrect delivery address, if item is "delivered" but you haven't received the package, etc.

  • There are no refunds, returns or exchanges given for edible products - all sales are final. Any issues with packages in shipping need to be handled with the shipping company (UPS, USPS). Once your order leaves our hands, we do not take responsibility for lost or damaged items or packages. We highly recommend opting for package protection which is offered at check out. This service ensures coverage in case your package is damaged, lost, or stolen during transit. By declining this service, the customer assumes all responsibility for lost stolen or damaged packages. By declining this service, the customer assumes all responsibility for lost, stolen or damaged packages. 
  • If your package does not arrive as confirmed in the tracking, you will have to contact us and your local post office within 48 hours. Most of the time lost packages can be recovered if you contact within first 48 hours. 
  • Customer is responsible for any incorrect addresses, or locations where post office is unable to deliver and we will not refund in those situations.
  • Issues with damaged items should be addressed within 48 hours.  

Pick-up is an option and can be found on our order page. Please make arrangements to get your order on the time that pick up is set for.

COVID SHIPPING UPDATE: Due to global health events beyond our control, DHL, USPS, and FedEx are currently experiencing shipping delays and it is out of our control. Your package may be held by the carrier for delivery at a later date or take several days longer than normal.

Unfortunately, we have no control over this, thank you for your patience and support during these crazy times!

You can always contact us for any return questions at support@silkygem.com.

Click To file a Claim. if you bought package insurance. Insurance covers the cost of the purchase and not shipping costs. 

Unfortunately, we cannot accept returns on sale items or gift cards.